I attend the Supply London Seminar on how to write a Quality Policy. We are sitting there for 40 minutes before anything happens. The course materials were not biked over the night before apparently . There aren’t even any pens and paper to take notes.
Vain attempts are made to get the venue to provide these and also for the receptionist at the venue to receive the course material by email, print them out and then photocopy them. We are told to start introducing ourselves to the person next to us to kill time. The guy next to me is Adrian. Adrian works for an office equipment company and is planning to implement ISO 9001, ISO 14001 and ISO 18001. Adrian has done this before in Wales working for another company. He says he has some stuff that might be useful to me so we exchange details.
I am getting increasingly irritated with the seminar and perhaps visibly so. The seminar is about Quality, and I and my fellow delegates have thought up some great things to say to the course leader about the lack of quality. She, though, takes the wind out of our sails by repeatedly saying what a poor quality performance she is putting on. No-one disagrees.
I suffer for a further two and a half hours once the seminar is underway but I do get the message loud and clear that public sector buyers are concerned with ISO 9001 – the Quality Standard and ISO 14001 – the Environmental Standard.
I have now done two Supply London seminars and there are two to go. Supply London are training us to write policy documents which are required if your company is going to supply to public sector. What is crucial here is the link between the policy document the ISO Standard. The one sided policy documents (eg. a Quality Policy or and Environmental Policy) should be underpinned by a management system – the structure of which is provided by the relevant ISO.
I originally contacted Supply London to learn how to access the public sector but doing so has diverted my focus back onto ISOs. Getting access to the public sector is about loads of advance spade work, registering as a supplier in various website and directories and patient networking. Clearly if Data Eliminate has the ISOs it will be ahead of the pack.
The importance of this to the business strategy is further underlined by the increasingly parlous state of the economy. Data Eliminate has to been in a position to tender for public sector business as early as is practical.
In light of the Supply London advice and the comment from my Competitor about being only one of two businesses with ISO 27001, the priorities are now ISO 9001 The Quality Standard, ISO 27001 the Information Security Standard and ISO 14001 the Environmental Standard – in that order.
Based on diary entries